Delivery & Return

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Delivery & Returns Overview

At Softech Digitals, we pride ourselves on providing swift and efficient delivery of digital products directly to your email inbox. Here’s how our delivery and returns process works: 

Instant Digital Delivery: Upon purchase, your digital product will be instantly delivered to the email address provided during checkout. This ensures you can start enjoying your purchase without delay. Delivery times may sometimes vary depending on product availability.

Final Sale Policy: Please note that due to the nature of digital products, once delivered and activated, they are considered final. This policy ensures the integrity and security of our digital offerings.

Customer Support: Our dedicated customer support team is available to assist you with any questions or issues you may have regarding your purchase. Contact us promptly if you encounter any difficulties—we're here to help.

At Softech Digitals, we are committed to delivering a seamless digital shopping experience, ensuring your satisfaction with every purchase.

Exchange or Return of Products

Due to the nature of digital products, we are unable to offer exchanges or returns once a product has been delivered and activated. We recommend reviewing product details carefully before making your purchase. If you encounter any issues or have questions about your product, please contact our customer support team for assistance. We're here to ensure your satisfaction with every purchase at Softech Digitals.

Exchange or return will not be possible if a product subscription is already being processed for activation.

  • Certainly! Here are some key points regarding exchanges or returns when a product subscription is being processed for activation:
  • Activation Process: Once a product subscription is being processed for activation, exchanges or returns are not possible. 
  • Review Carefully: Please review product details thoroughly before proceeding with activation to ensure it meets your needs.
  • Contact Support: If you have any concerns or encounter issues during activation, our customer support team is available to assist you.
  • Satisfaction Guarantee: We strive to ensure your satisfaction with every purchase at Softech Digitals.

FAQs

How soon will I receive my digital product after purchase?

We aim for instant delivery of digital products directly to your email inbox. However, occasional delays may occur depending on product availability.

My order has not been delivered instantly as expected. What should I do?

We apologize for any delay you may be experiencing. Please rest assured that we are actively processing your order and will ensure it reaches you promptly. Thank you for your patience.

Can I exchange or return a digital product after purchase?

Once a digital product subscription is being processed for activation, exchanges or returns are not possible due to the immediate accessibility upon activation. Please review product details carefully before activation.

How do I activate my digital product subscription?

Upon purchase, you will receive an email with activation instructions. Follow the steps provided to activate your subscription and start using your digital product.

What should I do if I encounter issues during activation of my digital product?

If you encounter any difficulties during the activation process, please contact our customer support team immediately. We're here to assist you and ensure a smooth experience.

Can I cancel my digital product subscription after activation?

Once activated, digital product subscriptions are typically non-refundable. We recommend reviewing product details and compatibility before completing the activation process.

Are there any additional fees or charges associated with my digital product purchase?

The price displayed at checkout is inclusive of all applicable fees and charges. There are no hidden costs associated with your digital product purchase.

How can I track the status of my digital product order?

You will receive a confirmation email with tracking information once your digital product order has been processed and delivered. If you have not received this email or have further questions, please contact our support team for assistance.

Do I need to contact you after placing my order?

While it's not mandatory, contacting us after placing your order can ensure prompt processing and delivery. For faster service and to address any specific requests or concerns, we recommend reaching out to our customer support team after placing your order.

Why is it recommended to contact you after placing my order?

Contacting us allows our team to prioritize your order for faster processing and delivery. It also enables us to address any special requests or questions you may have, ensuring a smooth and satisfactory experience.

What should I do if I use a product for some days and it stops working or shows an error? Do you offer refunds or exchanges?

We do not offer refunds or exchanges for digital products once they have been activated and used. However, if you encounter any issues with your product, please contact our customer support team immediately. We will make every effort to resolve the issue promptly. If a resolution is not possible, we may offer a refund calculated based on the monthly subscription fee for the period used, deducting the days/months used from the total subscription cost. Please note, the decision to refund depends on the specific circumstances and is at our discretion.

Do you offer refunds if I have purchased a product under a yearly, semi-annual, or quarterly subscription plan and encounter issues?

We do not offer refunds based on the calculation of yearly, semi-annual, or quarterly plans. If you experience issues with your product, please contact our customer support team for assistance. In the event that a refund is considered, it will be calculated based on the monthly subscription fee, deducting the proportional amount for the period used. For example, if you purchased a product for ₹5,000 under a yearly plan and the monthly subscription fee is ₹1,000, any refund would be calculated based on the monthly rate for the duration used. Please note, the decision to refund is contingent upon our evaluation of the situation and is subject to our discretion.

Do you provide a money-back guarantee?

Yes, we offer a 48-hour money-back guarantee for genuine issues with our products. If you experience a genuine issue within the first 48 hours of purchase and we are unable to resolve it, we will verify the issue and provide a refund accordingly. Please contact our customer support team for assistance with initiating a refund under this guarantee.

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Softech Digitals Products Offers

At Softech Digitals, we take pride in offering a diverse range of cutting-edge digital products designed to enhance every aspect of your digital lifestyle. Whether you're looking for productivity tools, educational resources, entertainment options, or specialized software solutions, our curated selection caters to various needs and interests.

We are committed to providing value to our customers by regularly updating our offerings with special discounts and promotions. Stay informed about the latest deals and updates by joining our WhatsApp group and channel. It's our way of ensuring you're always in the loop about the best offers and discounts available at Softech Digitals. Explore our products today and elevate your digital experience with us!